If you transferred funds via GCash or Maya but your JLBet balance hasn't updated, there is no need to worry. Your money is completely safe. Follow our simple troubleshooting steps to locate your transaction reference number and credit your balance immediately.
Locate the 13-digit Reference Number in your GCash SMS/Inbox, check the Cashier 'History' tab, and provide the code to Live Support.
Our support agents can query the payment gateway in real time using your reference number and manually push the credits to your wallet in under 2 minutes.
No, every bank transaction carries a permanent ledger reference code that can be verified and settled by our team.
If your balance does not update within 5 minutes, feel free to contact Live Chat immediately.
